Jeffree Star Apologizes After Customers Find Hairs in His Eyeshadow Palettes

Hello, and welcome to another installment of ‘beauty vlogger drama you didn’t see coming.’ As basically the whole internet will recall, a few months ago beauty You Tuber Jaclyn Hill was d-r-a-g-g-e-d after customers found hairs and bumps in her Jaclyn Cosmetics lipsticks. And now it looks like another vlogger cosmetics controversy might be afoot, because ~mysterious hairs~ were also found some of Jeffree Star’s new makeup.

Earlier this month, someone who bought Jeffree’s Conspiracy Palette tweeted a video pulling a hair out of one of the eyeshadow colors, leading people to think that his makeup might have some contamination issues.

hey jeffree, i love the #ConspiracyPalette but i was swatching “pig-ment” and found a hair like material in it. i just wanted to address the issue and hopefully get it resolved pic.twitter.com/q2bfrhitr4

And after a few days of silence about the issue, yesterday Jeffree spoke out about the hair video, tweeting, “it’s come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products.”

Hey everyone, it’s come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products. The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologize for this error 💯 pic.twitter.com/8Hn9ndzFsa

He also added that, “moving forward my manufacturer will make sure this never happens again” and offered refunds to anyone with a faulty palette, tweeting, “Anyone that has ANY product issues with any JSC product, my customer service team is available Monday to Friday. Palettes that were effected, we have sent out new ones and also given a full refund because that does not reflect how my brand should be represented.”

Here is a clip from the lab of how we press the eyeshadows. Moving forward my manufacturer will make sure this never happens again and have put in place several precautions and steps to avoid the ribbon issue. You all know how serious I take my company, thank you for listening ⭐️ pic.twitter.com/jtXRWjPBnl

Anyone that has ANY product issues with any JSC product, my customer service team is available Monday to Friday 💯 Palettes that were effected, we have sent out new ones and also given a full refund because that does not reflect how my brand should be represented.

So overall, while this is a lot less of a scandal than Jaclyn’s terrifying lipsticks, it’s still not the best look—I wouldn’t be amped to find random fibers in makeup that I intend to put on my face!


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