O2 and Tesco Mobile go down leaving customers without internet and unable to make calls | The Sun

HUNDREDS of O2 and Tesco Mobile customers have reported a network outage, leaving them unable to make or take calls.

Problems started on Wednesday afternoon, with more than 618 issues logged by customers on the outage detection site Down Detector.

And both the O2 and Tesco Mobile Twitter page is being bombarded by unhappy customers alerting the network provider that they're having issues.

The most reported locations include Manchester and London.

An unhappy Tesco Mobile customer Tweeted: "@tescomobile Calls aren't working, but texts and data are. Why?"

"@tescomobile is your network down? Both myself and my husband are unable to make or receive calls," said another.

Frustrated O2 customers have also tweeted about the issue.

One customer said: "@O2 are there any issues currently in the Oldham area? Can't connect to the internet."

"O2 can't call out. Is the signal down?" said another.

Tesco Mobile's services run off the O2 network, so it's no wonder that customers at both firms are facing issues.

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The O2 network last went down in February 2020 and left hundreds of customers without the ability to make calls and send texts.

Can I get compensation?

There is compensation on offer if you are a customer affected by broadband outages.

But this is unfortunately not usually the case for mobile networks.

However, you may still be entitled to compensation from O2 or Tesco Mobile if you experience a mobile phone outage.

O2 and Tesco Mobile have previously said any customers affected by outages can contact its customer service team who will look at compensation on a case-by-case basis.

You can get in touch with O2 and Tesco Mobile by phone, post or online.

You can also speak to O2 and Tesco Mobile via its live chat service.

Other mobile phone companies such as Three have previously given customers up to £20 off their bills following a nine-hour signal failure.

Ofcom says depending on the circumstances, your phone provider may have to offer you money back while repairs are being made leading to outages.

And if repairs take longer, you may be entitled to an additional refund or account credit.

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